FirstCue is not an emergency service and is not a substitute for 911. FirstCue answers, records, and routes inbound calls; it does not dispatch police, fire, medical, or other emergency responders. In a life-safety emergency, hang up and call 911 immediately. FirstCue does not guarantee that any call will be answered, transferred, or acted upon (see Section 10).
These Terms of Service (“Terms”) govern your use of the services provided by FirstCue, LLC (“FirstCue,” “we,” “us”). By checking the box “I have read and agree,” you accept these Terms, our Privacy Policy, and our Data Processing Agreement — no signature is required. If you’re agreeing on behalf of a business, you represent that you’re authorized to do so. FirstCue records your acceptance, including identity, date and time, IP address, and the versions of the documents you accepted. Enterprise clients who require a separately signed agreement do so through the Master Services Agreement, which incorporates these documents by reference.
FirstCue is a 24/7 AI phone dispatcher for inbound calls. It answers your forwarded calls, runs an intake, books or routes jobs, and notifies the recipients you choose. FirstCue handles inbound calls only and does not place outbound marketing calls on your behalf. We may improve or modify the service over time.
Calls handled by FirstCue are recorded, and every call begins with a recorded disclosure greeting that discloses recording before any intake and gives the caller the opportunity to decline by hanging up. FirstCue controls and maintains this greeting so that consent is captured on every call. You authorize FirstCue to record, transcribe, and store calls on your behalf.
Recording-consent laws vary by state (some require all-party consent). You also represent that you are permitted to forward your calls to FirstCue and, where your own use or forwarding introduces additional recording, that you have obtained any consent required. You agree to indemnify FirstCue for third-party claims arising from your use or forwarding (see Section 10), but this indemnity supplements — and does not replace — FirstCue’s own consent-capture obligation above.
Plans are month-to-month with no long-term contract. You may cancel anytime from your dashboard; cancellation takes effect at the end of your current billing period, and you keep access through the period you’ve already paid for.
FirstCue can send operational, non-marketing SMS (job alerts and fallback notifications) to the staff numbers you designate.
If a payment fails, we may retry it and notify you. If it cannot be recovered after our retry process, your service may be paused or your subscription canceled.
Your first 14 days are free — we save your payment method up front but do not charge it during the trial, so if you cancel before it ends you are never billed. After the trial, monthly payments are non-refundable and we do not prorate partial periods. Canceling stops future charges; it does not refund the current period.
Service “as is.” FirstCue is provided “as is” and “as available.” We do not guarantee that any call will be answered, transferred, booked, or acted upon, or that the service will be uninterrupted or error-free.
No emergency reliance / assumption of risk. You acknowledge and agree that FirstCue is not an emergency service and must not be relied upon for emergencies, and that callers should call 911 for any life-safety situation. You assume the risk of relying on FirstCue for time-sensitive or emergency matters.
Limitation. To the maximum extent permitted by law, FirstCue is not liable for missed calls, lost business, lost profits, or any indirect, incidental, or consequential damages arising from your use of the service. Our total aggregate liability is limited to the amount you paid us in the three (3) months before the claim.
Carve-out (severability). Nothing in this Section limits liability that cannot be limited under applicable law — including liability for personal injury or death, gross negligence, recklessness, or willful misconduct. If any part of this Section is unenforceable, the rest remains in effect.
Your indemnity. You agree to defend and indemnify FirstCue against third-party claims (including claims brought by your callers) arising from your use of, forwarding to, or reliance on the service, except to the extent caused by FirstCue’s own gross negligence or willful misconduct.
You may stop using FirstCue at any time. We may suspend or terminate accounts that violate these Terms or that create legal or security risk.
We may update these Terms. If we make material changes, we’ll notify you (for example, by email or in the dashboard) and, where appropriate, ask you to re-accept.
Questions about these Terms? Email support@firstcue.ai. FirstCue, LLC.
Read the Privacy Policy → · Read the Data Processing Agreement →