These Terms of Service ("Terms") govern your use of the services provided by FirstCue, LLC ("FirstCue," "we," "us"). By starting a pilot, subscribing, or using the FirstCue dashboard, you agree to these Terms and our Privacy Policy. If you're agreeing on behalf of a business, you represent that you're authorized to do so.
FirstCue is a 24/7 AI phone dispatcher for inbound calls. It answers your forwarded calls, runs an intake, books or routes jobs, and notifies the recipients you choose. FirstCue handles inbound calls only and does not place outbound marketing calls on your behalf. We may improve or modify the service over time.
Calls handled by FirstCue are recorded, and each call begins with a recorded disclosure greeting. You authorize FirstCue to record, transcribe, and store calls on your behalf. You are responsible for ensuring that call recording is permitted for your callers and in the locations where you and your callers are located, and for any notice or consent required by applicable law.
Plans are month-to-month with no long-term contract. You may cancel anytime from your dashboard; cancellation takes effect at the end of your current billing period, and you keep access through the period you've already paid for.
Your first 14 days are free — we save your payment method up front but do not charge it during the pilot, so if you cancel before it ends you are never billed. After the pilot, monthly payments are non-refundable and we do not prorate partial periods. Canceling stops future charges; it does not refund the current period.
If a payment fails, we may retry it and notify you. If it cannot be recovered after our retry process, your service may be paused or your subscription canceled.
FirstCue is provided "as is" and "as available." We do not guarantee that every call will be answered, transferred, or booked, or that the service will be uninterrupted or error-free. To the maximum extent permitted by law, FirstCue is not liable for missed calls, lost business, lost profits, or any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid us in the prior three months.
You may stop using FirstCue at any time. We may suspend or terminate accounts that violate these Terms or that create legal or security risk.
We may update these Terms. If we make material changes, we'll notify you (for example, by email or in the dashboard) and, where appropriate, ask you to re-accept.
FirstCue may send SMS text notifications related to the service — new-call alerts, job details, and transfer or callback notifications — only to mobile numbers you add to a recipient in your dashboard. SMS notifications are on by default, but you'll only receive texts if a mobile number is added under a recipient's info. Notifications can be turned off in your dashboard settings at any time, or by removing the mobile number. You may also stop SMS messages at any time by replying STOP to a text, or reply HELP for help. Message frequency varies based on call activity, and message and data rates may apply. We do not share your or your callers' mobile information with third parties or affiliates for their marketing or promotional purposes.
Questions about these Terms? Email support@firstcue.ai. FirstCue, LLC.