Privacy Policy

1. Who this covers

This policy explains how FirstCue, LLC ("FirstCue," "we") handles information for our business customers (the contractors who use FirstCue) and for the callers who reach those businesses through FirstCue.

2. Information we collect

• Account data (from our customers): business name, contact name, email, phone, billing details, and notification recipients.
• Call data (from inbound callers): call recordings and transcripts, phone number, and intake details the caller provides — which may include name, service address, the nature of the problem (e.g., the source and severity), and insurance information.
• Usage data: dashboard activity and basic technical logs needed to run and secure the service.

3. How we use information

• To answer calls, run intake, book or route jobs, and notify the people you choose.
• To provide your dashboard, recordings, and reports.
• To process billing, provide support, and keep the service secure.
• To improve service quality.

4. Whose data it is

Call recordings, transcripts, and intake details belong to our customer (the business). We act as a service provider processing that data on the customer's behalf to deliver the service.

5. We don't sell your data

We do not sell your data or your callers' data, and we do not share it with third parties for their own marketing.

6. Service providers we use

We rely on trusted providers to operate FirstCue, and share only what's needed for them to perform their function:

• Telephony & voice (e.g., to receive calls and run the AI dispatcher).
• Payments (e.g., Stripe) — to process subscriptions; we don't store full card or bank numbers ourselves.
• Email & cloud infrastructure — to send notifications and host data securely.

7. Data retention

We keep account and call data for as long as your account is active and as needed to provide the service, then for a reasonable period afterward unless you ask us to delete it. You can request export or deletion of your data (see Contact).

8. Security

We use reasonable administrative and technical safeguards to protect data, including encrypted connections and access controls. No system is perfectly secure, but we work to protect your information.

9. Your choices & rights

• Access, correct, export, or delete your data — email us to request it.
• Manage your notification recipients and channels in your dashboard.
• Depending on where you live, you may have additional rights under laws such as the CCPA.

10. Changes

We may update this policy and will post the new date above; for material changes we'll provide notice.

11. SMS & text messaging

FirstCue sends SMS service messages — new-call alerts, job details, and transfer or callback notifications — only to mobile numbers added to a recipient in your dashboard. SMS notifications are on by default, but you'll only receive texts if a mobile number is added under a recipient's info. Notifications can be turned off in your dashboard settings at any time, or by removing the mobile number. You may also stop SMS messages at any time by replying STOP to a text, or reply HELP for help. Message frequency varies and message and data rates may apply. We do not sell or share your or your callers' mobile information with third parties or affiliates for their marketing purposes; mobile information is never shared with third parties.

12. Contact

Questions or requests about privacy? Email support@firstcue.ai. FirstCue, LLC.

Read our Terms of Service →